REFUND AND RETURNS POLICY
Our Replacement Guarantee:
Refund and Returns Policy Lead Hub, every list comes with a 95% accuracy guarantee backed by our Bounce-Back Guarantee. Because data degrades naturally over time and no database can be 100% accurate at every moment, we don’t operate on a cash-refund model; instead, we make it right by replacing what doesn’t work.
How it works:
If your accuracy rate falls below our 95% guarantee, or you experience excessive bounces:
1. Contact us at support@leadshubs.com with your bounce/accuracy data.
2. Our team reviews the issue.
3. We provide a free replacement file, up to the value of your original purchase, to make up the difference.
This is our Bounce-Back Guarantee, and it’s the path to resolution for every order, every time data underperforms our stated accuracy.
When a cash refund applies instead:
Lead Hub issues refunds only when we fail to deliver the service entirely or when a fault clearly occurs on our end (for example, when we process a payment but fail to deliver the data and our team cannot resolve the issue with a replacement). Outside of these cases, replacement, not refund, is how we resolve quality issues.
What’s not covered:
1. Lists purchased under a promotional price or promo code are not eligible for refunds or replacements under this policy.
2. We will not issue a refund if we terminate your access because you violate our Terms of Use or Terms and Conditions.
This policy doesn’t affect your statutory legal rights in your country of purchase.
